Frequently Asked Questions (FAQs)
- General Information
MK Exports specializes in exporting premium-quality fresh fruits and vegetables from India, with a strong focus on mangoes, guava, pomegranates, okra, green chillies and other high-demand agro products for international markets. Along with fresh produce, we also supply frozen fruits and vegetables, flours and select agro-based grocery items to retail, wholesale and HORECA buyers worldwide.
MK Exports is headquartered in Vashi, Navi Mumbai, Maharashtra, India, close to major agricultural markets and Nhava Sheva/JNPT Port. This strategic location allows efficient sourcing from key growing regions and smooth export logistics by sea and air
MK Exports has been serving global buyers since 2004, building over 19 years of experience in fresh fruits and vegetables exports. This long-standing presence helps us handle product selection, documentation and international logistics with reliability
We proudly serve Europe and the UK as our main markets, including key destinations like the Germany, Sweden, Netherland and Belgium, alongside regular exports to Canada, New Zealand, Asia (such as South Korea, Malaysia, Singapore, and Hong Kong), the Middle East (Qatar, Oman and Dubai), and Africa.
- Products & Services
Our core focus is on fresh fruits such as mangoes, guava and pomegranates, and fresh vegetables such as okra, green chillies, onions and other key Indian vegetables. In addition, we offer frozen fruits and vegetables, fruit pulps and juices, and selected flours and agro-based grocery products tailored to buyer requirements.
Yes, we work with buyers on custom specifications such as fruit size, colour, packing style, branding, and loading patterns, especially for mangoes, pomegranates, okra and chillies. We also support private-label packing, barcoding and country-specific labelling where required.
Samples can be arranged for key products like frozen fruits and vegetables, mango pulps, guava pulps, mangoes, guava, okra, green chilli, and other shortlisted items, subject to season and import regulations. Sample and courier charges are usually adjustable against confirmed bulk orders
Yes, our products meet international quality standards and come with necessary certifications including quality certificates, phytosanitary certificates (for agricultural products), and certificates of origin as required
- Ordering & Pricing
MOQ varies by product and packing—typically 1 FCL (full container load) for sea shipments and pallet-based minimums for air shipments of sensitive produce like mangoes, okra, frozen fruits and vegetables, mango pulps, and guava pulps. For trial orders, we accommodate smaller volumes where logistics and shelf life allow; contact us with your specific requirements for details
You can place an order by contacting us through our website, email, or phone. Our sales team will guide you through the entire process, from quotation to delivery
Our pricing is based on product specifications, order quantity, packaging requirements, and destination. We provide competitive prices with transparent breakdowns including FOB, CIF, or other Incoterms as preferred
Yes, we extend competitive pricing and volume-based discounts for regular and bulk orders, especially for large programs in mango, pomegranate, okra, green chilli and frozen items. Long-term contracts and seasonal programs can be structured with fixed or banded pricing
- Payment & Terms
We accept various payment methods including Letter of Credit (L/C), Telegraphic Transfer (T/T), and other internationally recognized payment methods. Payment terms are negotiable based on order value and client relationship
Our standard payment terms typically include 30-50% advance payment with the balance against shipping documents or before delivery. Terms can be customized for established clients.
For new clients, we typically require an advance payment to initiate production and secure materials. This protects both parties and ensures commitment to the transaction
Yes, we provide detailed commercial invoices, proforma invoices, and all necessary documentation required for international trade and customs clearance.
- Shipping & Delivery
Shipping time varies based on destination and shipping method. Typical delivery times range from 2-6 weeks depending on whether you choose sea freight or air freight. We provide estimated delivery timelines with each quotation
We use both sea freight and air freight depending on product type, urgency, and cost considerations. We work with reliable logistics partners to ensure safe and timely delivery
We handle all export-side documentation and customs clearance out of India, including coordination with inspection and plant quarantine agencies. Import customs clearance at destination is usually managed by the buyer or their appointed broker.
We use export-quality packaging designed to protect products during international transit. Packaging includes proper cushioning, moisture protection, and clear labeling as per international standards
Yes, once dispatched, we share full shipment details including container or airway bill numbers, shipping line or airline, and expected arrival dates. This allows you to track your cargo and plan your distribution in advance
All our shipments are properly insured. In the rare event of damage during transit, we work with insurance companies and logistics partners to resolve claims efficiently
- Quality & Compliance
We implement strict quality control measures at every stage, from sourcing to final packaging. Products undergo thorough inspection before shipment to ensure they meet specified standards
Yes, buyers can arrange third‑party inspection or visit our packhouses and loading points before dispatch. We also share photos and videos of packed pallets and container loading when physical inspection is not possible
We provide phytosanitary certificates, certificates of origin and other mandatory export documents, and work with growers and packers who follow good agricultural and hygiene practices. For specific market requirements (e.g., EU, UK, Middle East), we align documentation and testing accordingly
We use export-quality packaging designed to protect products during international transit. Packaging includes proper cushioning, moisture protection, and clear labeling as per international standards
Yes, once dispatched, we share full shipment details including container or airway bill numbers, shipping line or airline, and expected arrival dates. This allows you to track your cargo and plan your distribution in advance
All our shipments are properly insured. In the rare event of damage during transit, we work with insurance companies and logistics partners to resolve claims efficiently
- Returns & Claims
Claims should be raised immediately upon arrival with clear photos, unloading reports, inspection/temperature logs and supporting documents. Our team reviews the case promptly and coordinates with logistics partners or insurers wherever applicable.
If the problem is clearly due to our packing or product quality, we bear responsibility as per agreed terms and work on credit notes, partial refunds or future shipment adjustments. In cases related to handling at destination, delays, or incorrect storage, responsibility is evaluated jointly
You can reach MK Exports via our website contact form, by email at info@mkexports.co.in or by phone during business hours. Our export team typically responds to trade enquiries and shipment queries within 24 hours.
Our team primarily supports English and Hindi for day‑to‑day coordination with international buyers, agents and logistics partners
Yes, we assist with documentation copies, clarification for customs, quality feedback, and planning of repeat or seasonal programs based on market response. Long‑term relationships and continuous improvement are central to our way of working
All our shipments are properly insured. In the rare event of damage during transit, we work with insurance companies and logistics partners to resolve claims efficiently
- Documentation
We provide commercial invoice, packing list, bill of lading or airway bill, certificate of origin, phytosanitary certificate for fruits and vegetables, and any additional documents requested by the buyer. Market‑specific forms and attestations can be arranged where required.
We maintain shipment and documentation records for multiple years to support audits, traceability, and repeat orders. This history helps in quickly reproducing documentation or matching specifications from earlier successful shipments
- Partnership & Business Relations
Yes, we're interested in establishing long-term relationships with distributors and wholesalers worldwide. Contact us to discuss partnership opportunities
We offer dealership opportunities in select markets. Requirements include demonstrated market presence, financial capability, and commitment to our quality standards.
Yes, we regularly participate in international trade exhibitions and expos. Follow our website or contact us for information about our upcoming exhibition schedule.
Still Have Questions?
If you couldn’t find the answer to your question, please don’t hesitate to contact us:
- Email: info@mkexports.co.in
- Website: www.mkexports.co.in
- Phone & Whatsapp: +91 8879746848
Our team is ready to assist you with any inquiries about our products, services, or export processes.